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São Paulo - London - Home

The long journey home


View Pantanal and Amazon 2022 on Grete Howard's travel map.

No alarm this morning as we are not leaving until lunchtime – Yay! The breakfast buffet has some very nice dishes, including a chocolate mousse! Yum.

After completing the packing, we wander down to reception, and sit in the bar, waiting for the restaurant to open, when our transfer driver turns up one hour and ten minutes early. The porter hasn't even had the time to bring our luggage down yet! It makes no difference to us, we can spend some extra time in the LATAM VIP Lounge instead of paying for lunch here in the hotel.

The driver goes well beyond his duty and rushes around trying to find us a wheelchair when we arrive at the airport. We tip him well. The porter, Gulmar, is very talkative, but neither of us speaks the other one's language. I can make out that his claim to fame is that he once pushed Pelé around in a wheelchair.

LATAM VIP Lounge
This lounge is considerably nicer than the BA lounge in Heathrow, so we make ourselves comfortable, grab a few snacks and a drink from the bar and wait.

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Is it ever OK to place your feet on the table where people might want to put their food and drinks? Not in my book, for sure!

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The toilets are like nothing I have ever seen before. They are not cubicles, they are proper rooms, with a floor-to-ceiling door. Each stall is sterilised between every use, with a paper ribbon across the toilet seat and the toilet paper folded to a point at the end to indicate it has been cleaned. One wall has a marble shelf with a basin set in it, and mirrors above. The opposite wall has floor-to-ceiling mirrors. It's like a “House of Mirrors” at a fairground, and I can see dozens of me at the same time. Should I want to, that is.

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British Airways Business Class

Gulmar returns and takes me straight to the gate, where I am first to board. Barry, the purser greets me by name and shows me to my seat without me having to show my ticket. As we are getting settled, Barry returns: “Mrs Howard, when we are airborne, would you like me to bring you an aperitif before dinner?” “Will you be dining with us this evening?” “What would you like for your main course?” “Would you like still or sparkling water with that?” “And how about some wine...”

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Cranberry Blush cocktail: vodka, orange, cranberry, and ginger ale

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The Quinoa Tabbouleh starter with feta cheese, roasted aubergine, and pesto sauce is surprisingly creamy and very good.

The fabulous Tenderloin of beef has a sundried tomato and herb crust and is served with a bacon demi-glace, potato au gratin, roasted tomato, sautéed mushrooms, and spinach.

There are three different types of bread that are baked together, although the butter is disappointingly hard.

The passion fruit and mango mousse with a chocolate brownie is delicious, and the cheese is lovely.

As a result of waiting for connecting passengers, we are 40 minutes late leaving.

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I struggle to sleep as my knee seems to hurt whichever position I am in, so I play “Who wants to be a Millionaire on the games console, over and over again until I finally win the $1,000,000. If only it was real money!

Breakfast is pretty awful – the bacon is so tough I can't cut it, the eggs are stewed, and the so-called sausage is totally tasteless. I eat the yogurt and pastries. When I mention it to 'my friend' Barry, he agrees that it does not look as good as it normally does.

Coming in to land at Heathrow, we fly over the centre of London – I always enjoy this approach route.

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Once we have landed, I am told to wait in my seat until everyone has got off. Oh, the difference between how they treat Special Assistance passengers in the UK to Brazil!

I am eventually pushed in a wheelchair to the end of the corridor, where we are squashed into a sardine-like vehicle at least two inches shorter than my legs. My knees are pushed right up against a glass partition, and we have to wait until the driver has collected three other passengers.

We travel in the underbelly of Heathrow, a part of the airport I have never seen before and have no wish to experience again. Long, bleak tunnels, devoid of life, like something out of a horror movie.

The vehicle takes us through passport control, where the mother and daughter behind in the truck are questioned at length about the fact that they have both Italian and Argentine passports.

When we arrive at the luggage carousels, I am unceremoniously dropped at the Special Assistance holding area with the words: “you might prefer to walk from here if you can as there are a dozen or more people in front of you waiting for a wheelchair”.

Welcome to Britain!

Posted by Grete Howard 11:33 Archived in Brazil Tagged vip south_america sao_paulo heathrow marriott ba wheelchair cocktail british_airways business_class undiscovered_destinations special_assistance latam vip_lounge posh_toilets

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