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Moroni - Dar es Salaam. Or maybe not.

More problems


View Comores 2017 - Cloud Coup Coup Land or Secret Paradise? on Grete Howard's travel map.

Some of you may remember the saga we had with our international tickets before we left home:

1. The Precionair cancelled tomorrow's flight from Comoros to Dar es Salaam, and re-booked us on Air Tanzania departing at the same time.

2. Emirates, however, issued us with tickets for the section Moroni – Dar es Salaam for today on Ethiopian Air.

Going by what happened on the way over here (Air Tanzania had no record of our booking), it is anyone’s guess where and when we are booked.

Much as I would obviously much rather take the Air Tanzania flight tomorrow, if we don’t turn up for the flight today that has been booked by Emirates, there is a real danger that they will cancel the rest of the homeward flights (that is industry-wide policy: passengers who fail to utilise any part of a flight schedule, are deemed as no-show and all further sections are then cancelled). Hence the reason why we have to travel today as per Emirates itinerary. It means having to get a hotel room in Dar, plus transfers from and to the airprot, so it really is a bit of a nuisance.

Omar arrives early this morning to tell us about the plans for today. He explains: “Ethiopian Air is a very big plane with lots of people and long, long queues. Very, very slow.”

He has therefore arranged for a driver to come and pick up our bags at 09:30, who will stand in the queue for us for a couple of hours (in the hot sun). Another driver will then pick us up at 11:30, by which time the first driver and our bags will hopefully be very near the front of the queue and we can just take over. Now THAT is what I call fantastic customer service.

But it gets better.

A little later Omar phones to inform us that there has been a “change of plan”. My heart sinks. But not for long. Somehow Omar has managed to arrange a VIP pass for us, so that we don’t have to join the queue at all, we can just walk straight in. Wow! These guys are really pulling the stops out to make our journey as smooth and easy as possible.

Moroni Airport

When we arrive at the airport at 11:30, the queue still reaches the grounds outside the terminal building. I can only imagine what it would have been like at 9:30, especially after the slow check in for the ferry we experienced the other day. We walk up to the security guard checking tickets at the entrance to the building, flash our VIP pass and we’re in! Bypassing the long line of passengers snaking around inside the terminal building itself, we really do feel like VIPs – but we are also uncomfortably aware of the stares from the other passengers who have waited a long time. I wonder if Omar also senses this, as he holds the all-important piece of paper in such a way that the words VIP are clearly visible to everyone.

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Ethiopian Air opens up a new check-in desk, just for us. I guess we are very important then. I hand over our tickets and explain we are only going as far as Dar es Salaam, not Addis Abeba as per the notice board. The clerk looks confused. He checks his computer, then calls a supervisor over. He hands back my paperwork: “We have no record of your booking”. I protest: “But we have a ticket!” The clerk agrees that my reservation number is on their system, but our tickets have been cancelled. Groan. Does that mean our homeward flights on Emirates from Dar have been cancelled too? It doesn't even bear thinking about.

Even more confusingly is that it transpires that although this flight will be landing in Dar es Salaam to refuel on its way to Addis Abeba, they do not have permission to let passengers disembark there. It seems the flight, that Emirates allegedly booked us on, doesn’t even go to Dar; there is absolutely no way we will be travelling to Dar es Salaam on this flight today. So what on earth were Emirates playing at issuing us with an itinerary to include this flight? I guess we’ll never know.

At this stage I am feeling rather travel weary, and a little concerned about the other flights we have booked for the return journey. I ask Omar if we can check with Air Tanzania to make sure we are on their flight tomorrow. No such luck: today is Friday and the office is shut. We will just have to hope for the best and come back tomorrow.

Itsandra Hotel

There is only one thing to do: return to the hotel and hope they still have rooms for tonight. They do. In fact, they give us the same room as we had last night.

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Undiscovered Destinations

I ring Undiscovered Destinations (back in the UK) from the front desk to ask their advice – can they I go ahead and buy a ticket for us on Air Tanzania tomorrow? I would rather be double booked so that I know I will get to Dar es Salaam tomorrow and wont miss my international connection.

UD refer me back to what I was saying earlier: if we already have tickets, and the system sees that there are two bookings with the same name and DoB, they will automatically cancel one. This could, and probably would, then lead to us being deemed as ‘no-show’, with the Emirates flight cancelled. Groan. Again, the only thing we can do is hope all is OK tomorrow. At least if we get to Dar, we can fight it out with Emirates at the airport there, should they have cancelled onward flights too. So, basically Undiscovered Destinations are not able to help us with this, however much they may want to.

At this stage I must point out that we did not book our flights through Undiscovered Destinations, so they have no obligation, nor ability, to make any changes or observations in respect of our flights. They have been very supportive indeed of all the problems we have encountered while here in Comoros, all of which have been outside their control. As soon as they heard that we were unable to get to Mohéli Island, they sent an email to assure us that they will cover any extra expenses we might occur as a result of any itinerary changes. I cannot praise their consideration to customer satisfaction enough. This is why it pays, in the long run, to book through a UK based company when travelling to countries that are generally unprepared for tourism.

Lunch

We take our usual place on the terrace and ask about lunch. David holds up his menu and points half way down the page: "I'll have one of those please", much to our favourite waiter’s amusement.

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My tummy still feels very fragile, so I order something familiar: spaghetti bolognaise. “No bolognaise sauce”. What about pizza? "No pizza. We are waiting for a delivery of cheese". I order spaghetti Nepolitana, with just a plain tomato sauce. Five minutes later, the waiter comes back: “No tomato sauce”. We can have spaghetti with chicken in a white sauce. Whatever. That will have to do… Perhaps that empty menu was trying to tell us something.

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I eat the pasta and the sauce, but leave the chicken as my stomach is nowhere near right yet.

Red Guava

We also get some red guava juice, which is absolutely delicious, tasting like fresh strawberries. I will admit my ignorance here: I had no idea there were different types of guava until I got home and started looking it up for this blog. According to the waiter, this ‘red guava’ is found only in the Comoros and is known as ‘peru’. During my research back home, I found that there are ‘apple guavas’, ‘lemon guavas’, ‘cherry guavas’, and ‘strawberry guavas’. Well, I never!

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We wander around the grounds for a while, photographing anything that moves.

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And if it doesn’t move, it gets a helping hand. It’s got to be posing ‘just so’ for the camera, you know!

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Unlike in Anjouan, there are a number of lizards here at Itasandra.

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There aren’t many birds here, however, but plenty of bats flying around.

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People Watching

The elevated terrace at the Itsandra Hotel offers a great view of the fishermen in their rudimentary outrigger canoes in the bay below.

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There is eye-candy for David to admire on the terrace too.

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Late afternoon we return to the room to find that there are no towels. Again. David goes off to find the maid (again), who eventually brings a couple. Which are wet. Again. Is there a national shortage of towels in this country?

As I still am still suffering from the runs, we decide to forego dinner once again and just take it easy in the room.

Our spirits are raised when we receive a text from Emirates reminding us about checking in on line for our flights tomorrow. We are most definitely on the system for those sections still! Phew.

Our last evening

And so endeth our last full day in the little known island nation of Comoros (we hope), nestled in the Indian Ocean between Mozambique on the African coast and Madagascar to the East. Our waiter asked us this afternoon what we thought of Comoros. “Lovely people and culture, corrupt government” was my reply, and I think that just about sums it up. We thoroughly enjoyed learning about their way of life and seeing the two islands of Grand Comore and Anjouan. I am sure we would have come away with a much more positive impression of the holiday in general had we been able to fulfil the Mohéli portion of the trip, as that is where most of the activities we had planned are available. Unfortunately, on this occasion, the poor infrastructure worked against us, creating problems out of everyone’s control. The grounding of the the domestic airline aside, all the other issues we encountered here in Comoros were really just small-fry and only add to the whole adventure experience. The disastrous international flightmares obviously didn’t help matters.

(Look out for tomorrow’s blog entry to read all about our journey home.)

Would I recommend Comoros as a holiday destination? Only to extremely laid back travellers who are open minded and prepared for an adventure and change of plans. Would I recommend Undiscovered Destinations and their ground operators? Most definitely! They have been extremely helpful and nothing has been too much trouble. They have really gone out of their way to minimise any inconvenience to us as a result of itinerary changes. Kudos to them for great customer service!

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Posted by Grete Howard 08:43 Archived in Comoros Tagged flight airport emirates pasta problems dar_es_salaam undiscovered_destinations cancellations air_tanzania moroni itsandra_hotel precionair Comments (5)

Bristol - London - Dubai - Dar es Salaam

First leg of the journey

30 °C
View Comores 2017 - Cloud Coup Coup Land or Secret Paradise? on Grete Howard's travel map.

Where do I begin? I know a lot of you have been anxiously looking forward to reading all about the challenges we faced on our trip to the Comoros, and I shall try my best to make sure this blog lives up to expectations.

So, stay tuned and follow along as we make our way to – and to a certain extent around – Comoros, also known as Cloud Coup Coup Land (explanations of this moniker to follow in the next instalment).

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Flight changes
Our (potential) problems start a few weeks before we lave home, when we receive the email below from Precisionair. All our flight tickets are booked through Budgetair, using Emirates from London to Dar es Salaam via Dubai, and onwards to Moroni (Comoros) on Precisionair.

"Dear Sir/Madam
Kindly be informed that your flight from DAR to HAH on 17th Aug is cancelled and you will depart with ATC departing at 08:00hrs same day. Kindly be at the airport 2hrs before departure time with your precision airline document."

As this really does not cause us a problem, I print the email ready to show at the check-in desk at the time and file according.

Fast forward to five days before departure, when we receive a phone call from Budgetair, our flight agent, offering us a refund on the flight from Dar es Salaam to Moroni which is cancelled. It seems Precisionair didn’t inform Budgetair that they rebooked us on the Air Tanzania flight. I explain the situation and forward them the above email and all is well: they are happy and we are happy.

Five minutes later they ring back. The timing has changed. The 08:00 Air Tanzania flight is now leaving at 06:00. I have to admit that I am impressed with the service from Budgetair, they do seem to be diligent and on the ball. Little do I know…

Check in on line
48 hours to go, and it is time to check in on line for our main Emirates flight. When inputting our details returns an “Unable to process your request” message, I open an on-line chat to find out what is happening. A very nice lady called Yasmin informs me that it is because we have two different airlines on the same booking but reassures me that the flight is confirmed and that we have seat numbers allocated. I am happy with that.

The next day (the day before departure) we receive a confirmation email from Emirates with all the above information as per my conversation with Yasmin, although it seems Precisionair haven’t informed Emirates of the cancellation and re-booking of their flight either, as we are still shown on today's itinerary from Emirates as being on the (non-existing) Precisionair flight from Dar es Salaam to Moroni, not the Air Tanzania one that we have been re-booked on.

I am still not concerned, I am sure it will all be fine when we get to the check in desk in Dar es Salaam. Then we notice the details for the return journey.

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According to the Emirates itinerary, we are now departing Comoros one day earlier on an Ethiopian Air flight. Where on earth did that come from? Having to travel a day early puts all sorts of spanners in the works: it means we will not just lose a day in Comoros, but we will have to rearrange the flight coming back to the main island from the smaller island for a day earlier; and we'll have to get a hotel, transfer and visa in Dar es Salaam, Tanzania, in order to catch our Emirates flights the following day.

Panicking ever so slightly, I contact Budgetair, first by email and later by phone to try and find out what is going on. The guy on the other end of the phone (most likely in an Indian call centre) does not appear to understand my problem, and he “will get back to me within 48 hours”. Doh! After explaining the situation for the fifth time, I can feel my irritation rising: 48 hours will be too late, we leave in less that 24! He tries to pass me off and says I should contact Precisionair or Emirates, but I strongly remind him that my contract is with Budgetair and stress the importance of this. Eventually he reluctantly promises to get back to me as soon as he can. I certainly won’t be holding my breath.

Surprisingly enough, we do not hear from Budgetair before we have to leave for the airport the following day.

Check in at Heathrow
We start our journey at Heathrow Airport, where we encounter our next challenge at the check-in desk. We have a single ticket all the way through to Comoros, but are breaking the journey for 19 hours in Dar es Salaam in Tanzania (it was the cheapest flight option and we are cheapskates), and the airline representative (or rather the system) wants to check our luggage all the way. Normally this is also what we would want, but as we have an overnight stop in Dar es Salaam, we would very much like to have access to our clothes and toiletries. The guy totally agrees with us, and eventually manages to get his supervisor to override the system.

Another spanner in the works, this one deflected, however.

Dinner
Whenever we have a long-haul flight, especially an overnight one such as this one today, we like to have a decent meal at the airport before we board so that we can sleep through food service on the plane.

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At Planet Restaurant I have Prawn and Chilli Pasta, which at first looks a little disappointing: I can only see a grand total of three prawns. There are, however, several more crustaceans lurking underneath the surface. As they do. The fresh pasta is nicely al dente, and the chilli carries a bit of a kick. David enjoys his fish and chips too, with a crispy coating and flaky fish.

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David’s only disappointment is that they have no ‘proper’ cider, only berry.

Bar
Naturally, the next stop then has to be the bar for David to get his fix. As we are only drinking, not dining, we are not permitted to sit down at a table, but have to perch on uncomfortable, high bar stools, so we don’t linger.

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Heathrow – Dubai – Dar es Salaam
The flights from London Heathrow to Dar es Salaam via Dubai go smoothly (we both sleep a lot of the time), but not totally without incident, as David manages to pour a cup of hot coffee all over his beige trousers. The crew helpfully provides him with a number of face cloths to mop it all up.

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Ready for an adventure

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Tanzania coastline from the air

Dar es Salaam
The Arrivals Hall at Tanzania’s biggest airport is absolute chaos. The so-called queue for immigration is just one massive throng of people, with no-one knowing what to do or where to go and several flights having arrived at the same time. Passengers with connecting flights struggle to get anywhere near the Transfer desk for the crowds, and there are no signs to advise visitors that there should be one queue for people who already have visas (us) and another for those wishing to obtain visa-on-arrival.

Eventually, after a lot of pushing, shoving and shuffling for nearly an hour in the stifling heat, we get through Passport Control to be faced with the next shambles: the luggage 'carousel'. Five deep with passengers and trolleys, we can’t get anywhere near the conveyor belt. We both hop around on tiptoe to try and spot our cases for a while, then decide to go and check the pile of luggage at the end of the belt. Sure enough, there, right in the middle of a huge mound of bags, is our luggage. With much back-straining, David manages to rescue our cases and we make it out of the terminal building, fighting our way through the traffic jam of luggage trolleys, prams with kids, cling-wrapped boxes, abandoned suitcases and people milling aimlessly around.

Although it is nice to be out in the fresh air, the temperature is no cooler. Having pre-booked an airport transfer with an included city tour on the way to the hotel, we look for someone holding a sign with our name on it. Nothing. We hang around for a while, fighting off the hoards of taxi touts and tour guides. Still nothing.

Checking tomorrow’s flights
While we wait we might as well take the opportunity to visit the Precisionair counter to check on tomorrow’s flight. I hand over the email we received from them and the girl looks at it without a word. With a dismissive wave of the hand, she points to the Air Tanzania counter and states: “Check with them”. Not surprisingly I get the same response (in reverse) from the girl at the Air Tanzania counter. At my insistence, she reluctantly saunters over to the Precisionair counter with the email and comes back stating word for word what is on the email: “Be at the airport 2hrs before departure time with your Precision Airline document.” I enquire if the tickets are definitely confirmed and am brushed off with a “Yes, yes”.

As there really isn’t much else we can do at this stage, we go and change some money and wait for our transfer. And wait. 45 minutes later and having been unable to contact the transfer company, we take a taxi directly to the hotel.

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Dar es Salaam street market

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Safari inspired street sculpture

The traffic through Dar es Salaam is horrendous. A new overpass is being constructed, and the police are directing the traffic. We sit in a queue, not moving an inch, for nearly 20 minutes while we watch the traffic crossing the junction from left to right and right to left. When will the police let our long line of waiting cars go? Eventually we move on.

We are so pleased to finally get to the hotel that David accidentally pays the driver in Pounds rather than US Dollars. Nice tip for the driver!

Golden Tulip Dar es Salaam City Centre
The hotel doesn’t look very welcoming from the outside. The entrance is down a dodgy looking side street and the armed security guard outside doesn’t exactly make me feel any better. The steps leading up from the road are very steep, making it difficult to haul the cases up. Eventually a porter arrives and takes over. That is better.

Reception is on the 20th floor and we travel up in a fabulous glass-sided outside lift, with great views of the city below.

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On checking in, we are delighted to find that not only are they expecting us, we have been upgraded to a suite!

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We have a comfortable living room, bedroom, the usual shower and toilet and a separate large double corner bath with Jacuzzi!

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On the 19th floor, we also have stunning views of the city as the sun is going down and the Muezzin calls the faithful to prayer at the local Mosque.

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Night Photography
After a quick shower and change (thank goodness we have our luggage!), we head for an outside seating area on the 20th floor to take some shots of Dar es Salaam at dusk.

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David, always the joker, thinks it is funny to point out the cladding following the Grenfell Tower disaster.

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Dinner
Not wishing to explore the dodgy-looking neighbourhood, we opt for dinner in the hotel at a restaurant named “Fire” which promises to serve “hot, tasty cuisine”.

What they don’t have, however, is alcohol. This is a dry hotel.

I order a Swahili style Miskaki chicken kebab that is advertised to come with a ‘spicy tamarind sauce’. I ask to have it extra spicy.

David chooses a Red Hot Pepper Beef Fillet, medium-rare.

After some time the waiter appears, full of apologies: the kitchen has cooked David’s steak well done. Can he bring it anyway?

When the food arrives, I am pretty sure they have mixed up the sauces, as David’s steak (or rather small pieces of fillet) comes with a dark, rich, sweet sticky sauce, very much reminiscent of tamarind, whereas my sauce is red and weak without any ‘fire’ at all. I am too tired to even be bothered to question it.

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My somewhat insipid chicken

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David's well done steak

After dinner we slope off to bed very early. Not only did we travel all through the night last night, we are also getting up very early tomorrow morning. With high hopes of tomorrow being a much better day, we drift into a nice deep sleep.

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Posted by Grete Howard 00:11 Archived in Tanzania Tagged travel flight adventure tanzania trip dubai uae flights united_arab_emirates heathrow emirates suite problems dar_es_salaam upgrade comoros air_tanzania golden_tulip spanner cloud_coup_coup_land budgetair Comments (9)

Arusha - Kilimanjaro - Nairobi - Dubai - Birmingham - Home

The long journey home


View The Gowler African Adventure - Kenya & Tanzania 2016 on Grete Howard's travel map.

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Kilimanjaro Airport

At Kilimanjaro Airport we join a long queue just to enter the departure building, caused by the first of many, many security checks. Bags are X-rayed, as are the passengers. My watch has to come off (it’s plastic, so I don’t understand why.), and they thoroughly check my memory cards from my pocket.

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Once we are inside the building, we join another long queue for check-in. There are three desks open; one has a problem with someone who has left their passport back at the hotel; a larger-than-life African woman is giving the staff at the second desk hassle, and someone is trying to check in a huge South African group at the third desk. Groan. This could take a while.

Eventually we make it to the front, but for some reason the attendant is unable to print our luggage tags (the boarding cards were fine), so it has to be hand written. Our final destination is Birmingham, England, which the girl has no idea of the three-letter airport code for. We rummage through all our paperwork and finally find it.

The African woman and girl whose partner has gone back to collect his passport, have been asked to wait to one side. They are both sobbing quietly. The large South African group is still there.

We proceed through the passport and boarding card check, to wait in some sort of pre-lounge, before being called through another X-ray. Shoes off, watch off, SD cards checked, dung beetle examined. Heads shaken.

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The small plane to Nairobi offers very little legroom, but as it is nowhere near full, we are able to spread out. It’s only an hour flight anyway, so no big deal.

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My last African sunset. For this time.

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Nairobi Airport

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At Nairobi Airport we go through another X-ray (hand luggage) and scanner (people) and make our way to the transfer desk to get our boarding cards.

The officer at the boarding gate security check (more X-rays and scanners) confiscates my loose safety pins! My passport and boarding card details are recorded in the ‘naughty people book’. The whole thing is pretty ridiculous as David’s safety pin goes through fine! Doh!

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We have to endure another passport and boarding card check before being allowed into the gate waiting area, and again on boarding the plane. I am not really complaining – I would rather go through hundreds of security checks if it means that we are safe from people with ill intent.

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Again the flight is not full, so we take a row each, and manage to catch a bit of much needed sleep (it's the middle of the night after all).

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Approaching Dubai

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This journey seems to have been one long queue - here we are waiting to get off the plane

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On the transfer bus

Inside the terminal there are immense crowds waiting for the X –ray and security. The machine beeps at me, so I am pulled aside to be frisked in a private room. This is a great opportunity for me to practice my extremely limited local language skills; but my “Salaam Aleykum” is met with a huge smile and the question “You speak Arabic?”

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All shopped out!

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Sunrise over Dubai Airport

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We have great seats on this A380-800, just behind the cockpit – they appear wider and longer than usual. Yet again we have a whole row each, making the seven-and-a-half hour flight considerably more bearable.

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The approach to Birmingham Airport gives me a chance to photograph England’s Green and Pleasant Land from above.

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And Birmingham.

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The not-so-happy ending

The landing is extremely smooth and all is going well until we come to collect our luggage! Part of David’s case is missing. We’d both strapped an extra day-sack on to the back on the main bags, but someone has obviously stolen David’s and were interrupted taking mine off as one of the fasteners have been undone.

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There is no way it would fall off by itself, so this is deliberate theft! We go to Emirates Customer Service desk to report it, but they refuse to lodge a report as only part of the luggage is missing. They send us to the Lost Luggage desk, who refuse to lodge a report, suggesting instead that we send them an email to report it. They send us to the police station to report it, as it is theft, not loss.

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The police don’t want to know as it “could be just lost”. We explain that there is no way it would accidentally fall off, and eventually they very reluctantly take a report, but can’t give us a reference number for some stupid reason or another.

We come away feeling extremely frustrated as no-one seems to want to take ownership, we are being passed from pillar to post, which is the last thing you want after a 32 hours journey!

POST NOTE: When coming home I try to contact Emirates to claim for the lost items – guess what: they don’t want to know because we don’t have the ‘Luggage Irregularity Report Number’ from the original people who didn’t want to know! Grrrrr

Three lessons learned (thankfully there was nothing of any real value in the bag):

1. Don’t attach anything to the outside of the bag that can be removed, even if it takes a lot of effort.

2. Get the checked in luggage cling-film wrapped, especially if we are travelling through Nairobi Airport.

3. If we do suffer a loss of any kind, INSIST on a report!

The final insult

Lyn and Chris have been patiently waiting for us to finish dealing with the Emirates counter (10 minutes), Lost Luggage desk (10 minutes) and police (45 minutes), but we can finally call the Valet parking company and get them to deliver the car for us to drive home.

After just a few minutes the car arrives – complete with two scratches that were not there when we dropped it off. Chris very politely points them out to the delivery driver, who brusquely replies: “You have to prove it wasn’t scratched when we received it” and hands us an email address. Great! Another person with a ‘couldn’t care less’ attitude.

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Please take me back to Africa where we constantly received excellent customer service!

SECOND POST NOTE: The parking company’s photos taken at the time of delivering the car to them proved inconclusive (so they say), but they offer to pay for restoration of the paintwork as a ‘gesture of goodwill’. The good news is then scratches come off with some T-Cut and they refund the entire parking charge.

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Back home we all agree what an amazing time we have had – and we start planning the next one

Posted by Grete Howard 06:42 Archived in Tanzania Tagged police home_sweet_home emirates theft kenya_airways lost_baggage kilimanjaro_airport nairobi_airport birmingham_airport baggae airport_theft police_report Comments (1)

Birmingham - Dubai - Nairobi

We've finally arrived in Africa!


View The Gowler African Adventure - Kenya & Tanzania 2016 on Grete Howard's travel map.

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As we approach Dubai Airport after seven hours or so in the air, the sun rises and we get a brief glimpse of this modern metropolis from the air.

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On exit from the plane, a series of transfer buses are waiting to take us to the terminal – it’s all very well organised, with a different bus depending on your onward flight destination or whether you are stopping in Dubai. We board a bus for Nairobi. Not literally of course.

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We have a three-hour layover here in Dubai, so we spend a lot of time sitting about in the airport lounge.

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Eventually we are called for the flight and moved to another lounge at the departure gate, where we learn that the flight is delayed for over an hour – more sitting around, waiting.

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The next flight is also very comfortable, with space to spread out. I spend most of the time sleeping, only waking for food and again just before landing at Nairobi.

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At the immigration control in Nairobi, David is berated for having a Transfer Visa and is told that he should have a ‘proper’ visa if he is to leave the airport and stay overnight. This, of course, is quite contrary to the information on the Kenya Immigration Website, and the three of us go through the passport check without a single comment. David must have got the grumpy one this afternoon. Thankfully he is let through and we have finally arrived in Africa!

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The luggage is very slow to turn up, and as more and more bags arrive but ours are nowhere to be seen, we start to get a little twitchy. Eventually the last one appears on the luggage carousel and we breathe a sigh of relief. I suppose someone’s bag has to be the last one.

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At customs I am questioned at length about commercial filming due to all my camera equipment, but we finally make it through to the outside world, where William is waiting to take us to our hotel on the outskirts of Nairobi.

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As usual, the Nairobi traffic is appalling despite the fact that we are not even entering the centre of town, and we sit in one huge jam as the road improvement works causes major diversions and delays as we make our way to the suburb of Karen. Eight months ago when we came this way on the way back from Lake Turkana, the road was pot-holed, rutted and chock-a-block with traffic. It is comforting in a way to see that some things never change.

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As we pull up at the hotel, we are delighted to see our friend Abdi, who has travelled down from North Horr to meet up with us.

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Karen Blixen Coffee Gardens, Restaurant and Cottages

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Tillya (of Calabash Adventures) came out to Nairobi last month to personally check out our rooms here at Karen Blixen Cottages, and as we are shown to our room, we concur that he has made a good choice.

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Each room is set in an individual period-style cottage designed after the historic Swedo House in the so-called first generation style , and comes complete with a four-poster bed, a seating area with a fireplace, high-beam ceiling, a dressing room and a large bathroom with separate shower, toilet and bathtub. There is also a nice verandah (with a very friendly resident cat) for relaxing with a pre-dinner drink. The room evokes a taste of the past with yesteryear historic ambience from Kenya's early pioneering days.

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History

Much history is attached to this place - Karen Blixen Coffee Gardens, Restaurant and Cottages (that is the longest hotel name we have come across since the 'Best Western Premier Amaranth Suvarnabhumi Airport Hotel' in Thailand) is set in one of the largest and oldest formal gardens in Kenya, in what was once the estate of Karen Blixen (the author of the best selling book 'Out of Africa' which was later made in to an award-winning film).

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Meandering paths lead through the gardens, connecting the cottages with the main buildings, gym and swimming pool. It is hard to imagine how the original house was surrounded by indigenous forest, bush and grasslands at the time of its construction in 1906 – the 5½ acres of formal hotel gardens are now full of ornamental trees such as candelabra cactus, jacaranda (my favourite tree when in bloom) and bottle brush, as well as numerous (over 200 species I am told) exotic flowers.

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I am a little disappointed however, with the lack of bird life – I expected the flowers to attract a number of birds, but all I see is this ‘measly’ little sunbird.

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Swedo House

This building within the grounds was once the hunting lodge, and the farm manager's residence for Karen Blixen's coffee farm. Later Thomas Dinesen (Karen Blixen's brother) lived in this house, and Karen herself also spent a great deal of time here. It has since been refurbished to its original style.

The architectural style of Swedo House is typical of the pioneering days of Kenya, being built on stilts with the original walls of corrugated iron lined with wood inside; and sporting raised verandas with arched roof supports. The corrugated iron walls were later replaced by cement plastered over chicken wire. These days the house contains the lounge and gift shop.

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Meaning ‘medicine’ or ‘magic potion’ in Swahili, Dawa is the signature cocktail at Tamarind (the chain which owns the hotel restaurant). Based on the famous Brazilian Caipirinha, the cocktail it is made from vodka, sugar, quartered lime, ice and honey, and is apparently one of the most widely consumed cocktails in Kenya. As I really don’t like honey, I didn’t think I’d like it. I was wrong. The honey is served on the little wooden stick in the glass, and just tastes sweet rather than a strong honey taste.

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The curiously named Elephant Mudbath cocktail is a must as we are going to be visiting the David Sheldrick Elephant Orphanage in the morning. The cocktail comprises of coffee liqueur, Amarula, Vodka and ice. A little drop of heaven in a glass!

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To go with the cocktails, an amuse bouche of chilli chicken and crab cocktail arrives.

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The chicken is surprisingly bland, whereas the crab cocktail is nicely spiced and absolutely delicious.

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At dinner I practise the little bit of Swahili I have tried to learn in the last few weeks, much to the amusement and delight of the staff.
“Nataka chakula cha kiafrika” (I would like African food) I ask, and John, the waiter, suggests the Chicken Ndogo Ndogo, a whole spring chicken grilled with ginger, soy sauce, garlic and lime juice.

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Ndogo ndogo apparently means “young lady” or "nice thighs" in Swahili, and a few slightly risqué comments are banded about.

I ask for the chicken to be served kali (spicy), but instead they include a selection of pili pili (chillies), hot sauce and freshly chopped coriander. The chillies certainly pack a powerful punch!

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To go with my chicken I order ugali – the staple food throughout East Africa – a stiff polenta-like dough made from millet flour and water.

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Chris settles for the Fish with Mushrooms, a fillet of fish topped with mirin-flamed mushrooms and served with fried rice and creamy champagne sauce. From the contented murmurs and delighted exclamations, I am deducting that he is enjoying it.

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My request “tafadhali nakata nne bia Tusker baridi” gets us exactly what we want – four cold Tusker beers! This Swahili-speaking lark sure is fun!

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At the beginning of the meal John (the waiter) asks Chris to write down all our names on a sheet of paper, and from then on he calls us by name as he dishes up our food. Very personal service indeed. I am even more impressed when the dessert is delivered. Only David orders a pudding – crepe suzette – but the rest of us get complimentary petit fours, beautifully served on personalised plated with a Swahili saying and our names written out in chocolate! This certainly is a first for me!

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As we leave the restaurant, the serenade of the frogs in the grounds is almost deafening as you can hear from this little video. There is no picture as such as it is pitch black by now, but it is worth a listen for the sound alone.

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Having travelled for 24 hours through the night to get here, jetlag descends on us after dinner and we retire to bed for an early night.

Thank you Calabash Adventures for a great start to our trip!

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Posted by Grete Howard 00:00 Archived in Kenya Tagged food fish restaurant travel vacation flight holiday fun africa safari packing chicken dubai karen kenya cocktails emirates birmingham gourmet nairobi good_food tamarind african_food calabash calabash_adventures the_best_safari_operators karen_blixen_coffee_gardens_and karen_blixen dawa_cocktail dawa Comments (1)

Bristol - Birmingham - Dubai

Let the adventure begin


View The Gowler African Adventure - Kenya & Tanzania 2016 on Grete Howard's travel map.

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The day has finally arrived! After weeks and months of planning, we are off on the Great African Adventure with our friends Lyn and Chris.

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Thankfully Chris drives an estate car, which means we can get all four plus luggage into the one car. Unfortunately Bruno thinks he is coming too. On our previous trips with Lyn and Chris we have taken Bruno with us (three different canal barge holidays), so it is perhaps not surprising that he expects to be part of the trip this time too.

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It's an excited little gang who leave Bristol for Birmingham Airport

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For convenience and speed, we have chosen valet parking at the airport, and we just pull up in the car park right by the terminal building, hand over the car keys for someone else to park, and head for the check in.

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I am not saying we are keen, but we end up first in the queue before they even open the check-in desks!

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We sail through the Fast Track security lane and head straight for the executive lounge.

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With free food and drink, we start the trip the way we intend to carry on. There is a self-service salad and pastry bar, a menu to choose hot items from, and a well stocked bar.

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The food is fresh and tasty, although the portions aren't very big. But then we don't really want to be digesting a massive meal on our flight.

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Fish finger sandwiches! Mmmm

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It’s a very relaxing way to start this adventure, and we stay there until our flight is called.

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At the gate departure lounge, Chris spots a bag on the seat next to him which doesn't seem to belong to anybody. Having asked around the people in the immediate vicinity, he reports it to the airline staff, who are quick to react.

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It turns out the bag belongs to a chap who is standing by the window the other side of the room, too busy chatting on his phone to notice the commotion his bag is causing. The official loudly berates him for leaving his luggage unattended, and all is safe and well in our world again.

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Much to our delight, the flight is not full, and we are able to spread out, taking a whole row of seats each. This is Lyn and Chris’s first long haul flight – I hope they realise that having room to spread like this is the exception rather than the rule!

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I ask one of the crew members to take a photo of us all, chatting about the adventure we are about to embark on.
Soon the air stewardess comes back with a Polaroid camera, snapping us (and other passengers) and creating a very nice little personalised memento from it.

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All in all Emirates are a great airline to travel with, and we have a very enjoyable flight, with good food (in fact Chris reckons this is the best air-plane food he has ever had!) and plenty of drink.

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Tandoori chicken - very tasty!

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Two bottles of whisky - Lyn's happy!

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Although no Captain Morgan, Grete is happy too!

After dinner, the cabin lights are dimmed, with little ceiling lights creating the impression of a starry sky, as I settle down with the free wifi and the others watch live football on the TV screens.

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Shame the football results aren’t as good.

Just another five hours to go...

Posted by Grete Howard 01:12 Archived in United Kingdom Tagged travel vacation flight holiday fun africa safari packing emirates birmingham Comments (2)

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